Shipping & Returns

Orders are processed Monday through Friday during normal business hours, excluding weekends and federal holidays. Orders placed outside of business hours will be processed on the next business day. Processing Time: 1–3 business days Once your order has been processed, it will be shipped using USPS.

Grow and Glow Wellness Co. ships all orders via: USPS Standard Shipping Transit times vary based on destination and USPS operations. Delivery estimates provided by USPS are not guaranteed and may be affected by factors beyond our control, including weather conditions, carrier delays, peak shipping periods, or other unforeseen circumstances.

Tracking information is automatically sent to the email address provided at checkout once your order ships. A valid email address is required to receive tracking updates. Tracking notifications cannot be sent if no email address is provided. Grow and Glow Wellness Co. does not manually send tracking numbers. Customers are responsible for monitoring shipment progress using the tracking information provided.

Once an order has been accepted by USPS, responsibility for transportation and delivery transfers to the carrier. Grow and Glow Wellness Co. is not responsible for:

• Shipping delays caused by USPS
• Lost or missing mail after carrier acceptance
• Misdelivered packages
• Stolen packages after delivery

Customers are responsible for monitoring tracking updates and communicating directly with USPS regarding delivery-related concerns.

Orders are shipped to the exact address entered during checkout. Grow and Glow Wellness Co. is not responsible for:

• Deliveries made to incorrectly entered addresses
• Delays caused by incomplete or inaccurate addresses
• Replacement or reimbursement of orders shipped to an incorrect address provided by the customer

Please review all shipping information carefully before submitting your order.

If USPS tracking indicates that a package has been delivered but you cannot locate it, we recommend the following:

• Check around your property for alternate delivery locations.
• Verify with members of your household or neighbors.
• Contact your local USPS office using your tracking number.
• Submit a Missing Mail Search request through USPS if necessary.

Packages marked as Delivered by USPS are considered successfully delivered by the carrier. As a result, Grow and Glow Wellness Co. cannot provide refunds or replacements for orders confirmed as delivered.

If your order arrives damaged or you receive an incorrect item, please contact us within 48 hours of delivery at: support@growandglowwellnessco.com Please include:

• Order number
• Photos of the outer shipping box
• A photo of the carrier shipping label
• Photos of the damaged or incorrect item, including its seal
• Photos of the packing slip included with the order

Eligible claims will be reviewed and, when appropriate, a replacement may be provided. Claims without photo documentation cannot be reviewed. Requests submitted more than 48 hours after delivery may not be eligible for review due to product handling and verification requirements.

Grow and Glow Wellness Co. provides products intended solely for laboratory research and investigational purposes. Customers are responsible for the proper storage, handling, and use of all materials immediately upon delivery.